Terugbetalingsbeleid

At OUMAY, we strive for your complete satisfaction with every purchase. If your items are not quite right, we are here to help.

Return Policy

You have 14 days from the date of delivery to return your items. To be eligible for a return, please ensure that:

• Items are returned in their original condition (unworn, unwashed, and with all original tags attached).

• There are no signs of wear, makeup stains, or odors.

• The items are packaged securely to prevent damage during transit.

How to Start a Return

To initiate a return, please contact our customer service team at info@oumay.nl with your order number and the reason for your return. We will provide you with further instructions on how and where to send your package.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed automatically to your original payment method.

• Please note that it may take some time for your bank or credit card company to process and post the refund.

Return Shipping

Please note that return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.